Jr. NOC Analyst

About the role

IDT Corporation is looking for a Junior NOC Analyst to join its 24x7x365 Global Network Operations team. NOC Support Engineers monitor large networks and servers to detect hardware, software or environmental malfunctions, analyse alerts, determine the root cause and troubleshoot. The position works Tuesday to Saturday.

Key responsibilities

• Proactively monitor all production networks, applications and services.
• Respond to and resolve alerts and alarms according to standard operating procedures.
• Track all issues in a ticketing system and escalate them to the appropriate support team.
• Work with the support team to reach a timely resolution.

Required profile

• 2 years of similar experience.
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• Good level of English (B2 or higher); able to explain technical issues clearly to non-technical stakeholders.
• Preferred: experience in high-priority incident bridge calls and writing post-mortem reports.

Required skills

• Excellent monitoring and troubleshooting skills.
• Working knowledge of Windows and Linux, and of networks.
• Working knowledge of issues and ticket tracking systems.
• Nice to have: Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, AWS/Azure Fundamentals; basic Linux/Unix and networking (BGP, MPLS, OSPF).

What we offer

• Remote work opportunity.
• B2B employment with competitive salary and annual performance review.
• Stable job with long-term growth perspective and continuous learning opportunities.
• Compensation for professional training, seminars and conferences, and a referral program.
• Company-supported English classes.