Front Desk Manager

About the role

We are seeking an experienced Front Desk Manager to lead our Reception and Bell staff, ensuring smooth daily operations and exceptional guest experiences. This role works closely with all hotel departments to maintain high service standards.

Key responsibilities

• Supervise and coordinate daily activities of Reception and Bell teams.
• Lead, train, and develop staff while enforcing service standards and procedures.
• Oversee check‑in, check‑out, room assignments, billing, and special requests.
• Handle guest issues and complaints, making timely decisions to ensure satisfaction.
• Monitor guest feedback, identify improvement opportunities, and implement corrective actions.
• Collaborate with Reservations, Housekeeping, Maintenance, Security, and other departments for efficient operations.
• Manage out‑of‑service rooms, availability, and preparation for arrivals.
• Support group bookings, VIP guests, extended stays, and special requests.
• Oversee OTA and distribution channel operations.
• Participate in system, tool, and process updates for the Front Office.
• Create schedules, track attendance, and address operational needs of the team.
• Assist in recruitment, onboarding, and performance evaluations.
• Provide operational reports, attend departmental meetings, and drive improvement projects.
• Handle over‑sales, guest relocations, and special operational situations.

Required profile

• Previous experience in hotel Reception/Front Office, preferably in a supervisory role.
• Proven leadership and team‑development abilities.
• Strong service orientation and attention to detail.
• Ability to solve problems and make decisions under pressure.
• Excellent communication and conflict‑resolution skills.
• Advanced English proficiency.
• Willingness to work rotating shifts and weekends as needed.

Required skills

• Opera PMS
• OTA platforms
• Microsoft Office suite