Dispute Resolver – Panama

About the role

Signify is seeking a Dispute Resolver to join its Dispute Resolution team in Panama. You will work closely with Sales, Credit & Collections, Cash Applications, Logistics, and Pricing teams to investigate, resolve, and prevent disputes, ensuring smooth financial operations.

Key responsibilities

• Monitor a high volume of disputes in line with process guidelines and customer‑agreed windows.
• Identify accounts or issues that generate frequent disputes and coordinate corrective actions.
• Validate data from internal and third‑party systems to determine the appropriate resolution path.
• Gather all relevant information, conduct investigations, and drive disputes to closure.
• Research root causes, recognize patterns, and collaborate with cross‑functional teams to implement preventive measures.

Required profile

• Strong coordination and communication abilities.
• Proactive Lean practitioner with a problem‑solving mindset.
• Process‑driven with excellent time and project management skills.
• Ability to analyze complex information, make decisions under limited data, and perform well under pressure.
• Fluent in both Spanish and English.
• BA/BS degree required.

Required skills

• Advanced Excel (spreadsheets, pivot tables).
• Database querying and data analysis (SQL or similar).

What we offer

• Opportunities for continuous learning and career growth within a global, inclusive organization.
• Supportive culture that values diversity, creativity, and innovation.