Customer Experience Executive LATAM

About the role

Koin Limited is seeking a Customer Experience Executive for its LATAM market. This fully remote position supports all of Koin’s direct‑to‑consumer brands, handling enquiries across phone, email, live chat, help‑desk and social media channels.

Key responsibilities

• Manage inbound and outbound customer calls for all brands, delivering professional assistance.
• Respond to enquiries via email, live chat, help‑desk systems and social media.
• Provide after‑care support for live‑commerce broadcasts, handling cancellations, returns and delivery questions.
• Assist customers with product details, availability, promotions and order status across categories such as precious metals, collectibles, personalised gifts and apparel.
• Investigate and resolve issues related to orders, account access, payments, deliveries, returns and refunds.

Required profile

• Fluent spoken and written English.
• Confident phone presence with strong attention to detail.
• Ability to handle high volumes of enquiries across multiple channels, especially during live‑commerce spikes.
• Operationally focused with a willingness to follow structured processes and documentation.

Required skills

What we offer

• Full training on all brands, systems and support workflows.
• Opportunity to work remotely with a fast‑growing multi‑brand e‑commerce group.