CRM & Lead Coordinator

About the role

We are seeking a highly organized, proactive professional to join our commercial team in Panama City as a CRM & Lead Coordinator. In this execution‑focused position you will act as the central hub for incoming client inquiries, ensuring they are captured, followed up and routed to the appropriate agents.

Key responsibilities

• Review, categorize and enter all incoming inquiries and contacts into the CRM.
• Maintain accurate, up‑to‑date CRM records and create follow‑up tasks.
• Coordinate leads and opportunities with agents, ensuring timely communication.
• Contact prospective clients when additional information or follow‑up is required.
• Monitor the pipeline to prevent important conversations from falling through the cracks.
• Support day‑to‑day lead coordination and basic commercial reporting.
• Learn and apply the team’s systems and workflows.

Required profile

• Professional fluency in Spanish and C1‑level English or higher.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail and ability to manage multiple conversations simultaneously.
• Proactive, dependable and collaborative working style.
• Previous experience with CRM‑based roles, client coordination, customer service, sales support, lead management, appointment setting or related fields.

Required skills

• Familiarity with CRM systems and CRM‑based workflows.
• Comfort with digital tools and quick learning of new software.