Collections Supervisor (Remote – Panama/Guatemala)

About the role

Kafene is seeking a Collections Supervisor to lead a high‑performing remote team focused on recovering outstanding accounts. This fully remote position serves Panama or Guatemala and plays a critical part in the company’s operational excellence.

Key responsibilities

• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals.
• Monitor daily collection activity and performance metrics, reporting regularly to management.
• Develop and implement strategies that improve collection rates and reduce delinquency.
• Handle escalated customer issues and review/approve payment arrangements, write‑offs, and settlements.
• Partner with Customer Service, Finance, and Compliance to resolve account discrepancies.
• Ensure all collection activity adheres to applicable laws, regulations, and internal procedures.

Required profile

• Bachelor's degree.
• 2+ years of experience in collections, customer service, or a similar field, including supervisory or team‑lead experience.
• Fluency in Spanish and English.
• Strong knowledge of collection laws, compliance standards, and best practices.
• Proficiency in Excel and collection management systems with strong analytical and organizational skills.

Required skills

• Excel
• Collection management systems

What we offer

• Base salary of $2,300 per month.
• Flexible paid time off starting from day one.
• Annual bonus opportunity.
• Fully remote work in Panama or Guatemala.
• Equal‑opportunity employer committed to diversity and inclusion.