Bilingual Customer Service Specialist

About the role

We are looking for a Bilingual Customer Service Specialist who is passionate about delivering exceptional customer experiences and building strong relationships. You will act as a key point of contact, ensuring clear communication, timely issue resolution, and continuous improvements that boost satisfaction, loyalty, and trust.

Key responsibilities

• Provide outstanding support through phone, email, and chat.
• Manage customer inquiries and service cases efficiently, ensuring timely follow‑up and resolution.
• Resolve complex issues using analytical thinking and proactive problem‑solving.
• Support the transition toward an omnichannel customer experience.
• Analyze feedback and experience data to identify trends and recommend improvements.
• Monitor and manage the company’s online reputation and customer interactions.
• Maintain accurate records, databases, and case documentation within CRM systems.
• Collaborate with internal teams to enhance products, services, and processes.
• Support onboarding and training initiatives for new team members.
• Identify opportunities to improve customer experience and operational efficiency.

Required profile

• Bachelor’s degree or technical training in Communications, Business Administration, Marketing, Psychology, Public Relations, or a related field.
• Minimum 2 years of customer service experience within the real‑estate industry.
• Strong understanding of the real‑estate customer lifecycle (sales, deed processing, closings, after‑sales service, warranties).
• Excellent communication skills in both English and Spanish.
• Strong organizational, problem‑solving, and customer‑relationship management abilities.

Required skills

• Salesforce CRM
• Microsoft Teams
• SharePoint
• Customer Journey Mapping

What we offer

• Opportunity to work in a dynamic, collaborative environment.
• Chance to contribute to meaningful customer‑focused initiatives.
• Role that strengthens customer relationships and supports business success.