IT Assistant - Product Adoption and Support

About the role

The IT Assistant will support product adoption and provide technical assistance for corporate tools used by front‑line staff of the World Food Programme. This position is part of the Technology Division’s Digital Solutions Branch, contributing to the delivery of resilient technical capabilities in humanitarian operations.

Key responsibilities

• Assist in the adoption and support of corporate digital tools across WFP operations.
• Provide first‑line technical assistance to users and troubleshoot issues.
• Collaborate with solution development teams to ensure tools meet business requirements.
• Participate in quality assurance activities and help maintain system reliability.
• Support training and knowledge‑transfer initiatives for end‑users.

Required profile

• Educational background in information technology or a related field.
• Experience working in a multicultural or international environment.
• Strong analytical and problem‑solving abilities.
• Excellent communication skills to interact with diverse stakeholders.

Required skills

What we offer

• A highly inclusive, diverse, and multicultural workplace.
• Opportunities for personal and professional development through training, mentorship, and internal mobility.
• An attractive compensation package in line with UN standards.
• Contribution to a mission‑driven organization recognized with the Nobel Peace Prize.