Track and Trace Representative – Weekends & Night Shifts

About the role

Circle Logistics is seeking a proactive Shipment Tracking & Customer Support Specialist to join its Panama City team. You will help keep freight moving smoothly by monitoring shipments, communicating updates, and resolving issues before they impact delivery.

Key responsibilities

• Enter shipment details into the logistics system accurately and efficiently.
• Conduct regular check‑in calls with drivers to confirm pickup and delivery progress.
• Track shipments across multiple platforms, monitor for potential delays and communicate timely updates to customers and internal teams.
• Document shipment updates and maintain required paperwork, partnering with Sales and Dispatch to resolve challenges.
• Manage a high volume of outbound calls, approximately 100 per shift.

Required profile

• Advanced English proficiency, both spoken and written.
• 1–3 years of experience in logistics, dispatch, track & trace, call centers or customer service.
• Strong communication, multitasking abilities and attention to detail.
• Availability to work night and weekend shifts.

Required skills

• Google Workspace
• Microsoft Office

What we offer

• On‑the‑job training and career development opportunities.
• Potential to grow into higher‑level roles in operations, sales or leadership.
• A collaborative, high‑energy environment that values grit and tenacity.