SVP of Site Reliability Engineering (AI-DNA)

About the role

Khoros is seeking a senior leader to head its AI‑native Site Reliability Engineering organization. You will drive an agentic SRE model where AI agents pre‑triage incidents, validate hypotheses, and execute remediations within policy guardrails, ensuring platform reliability for enterprise community and social engagement customers.

Key responsibilities

• Own platform reliability outcomes – improve uptime, reduce MTTR, and boost customer satisfaction.
• Lead a fully remote, senior SRE/DevOps team that builds and maintains AI agents for operations work.
• Design, govern, and evolve the AI agent system that handles alarm authoring, change‑validation, RCA drafting, and auto‑healing.
• Participate hands‑on in critical incidents, write RCAs, and ship production agent code.
• Represent operations to enterprise customers and executive leadership, translating reliability investments into business results.

Required profile

• Proven senior leadership experience in Site Reliability Engineering or DevOps at enterprise SaaS scale.
• Track record of building and shipping production code within the last 12 months.
• Comfort operating in a fully remote, multi‑timezone environment.
• Ability to balance strategic vision with hands‑on incident response.

Required skills

• Site Reliability Engineering
• DevOps practices
• AI agent development and automation
• SaaS platform operations
• Incident management and post‑mortem analysis

What we offer

• Competitive executive compensation up to $400,000 per year USD.
• Opportunity to shape the future of AI‑driven reliability for a flagship enterprise platform.
• Fully remote work arrangement with a senior, high‑impact team.