Short-Term Rental Virtual Assistant (Remote)

About the role

We are seeking a proactive and organized Virtual Assistant to manage short‑term rental properties in the Smoky Mountains (Gatlinburg, Pigeon Forge, Sevierville). The role is fully remote and requires availability during U.S. Eastern Time business hours.

Key responsibilities

• Oversee daily operations of vacation‑rental listings, including reservations, calendars, and pricing.
• Respond promptly to guest inquiries, handle check‑ins, check‑outs, and resolve issues.
• Coordinate cleaning, maintenance, and inspection teams, and track work tickets to completion.
• Maintain accurate, optimized listings across Airbnb, VRBO, Booking.com and other platforms.
• Prepare owner communications and operational reports.

Required profile

• Significant experience managing STR properties in Gatlinburg, Pigeon Forge or Sevierville, TN.
• Strong knowledge of the Smoky Mountains vacation‑rental market and local regulations.
• Excellent written and verbal English, highly organized, and able to work independently.
• Reliable internet connection and dedicated home office.

Required skills

• Airbnb
• VRBO
• Booking.com
• Hostaway
• Guesty
• Hospitable
• OwnerRez
• PriceLabs (dynamic pricing)