Service Supervisor, Utility Projects

About the role

The Service Supervisor for Utility Projects will lead the Latin‑America after‑sales service team, ensuring high‑quality support for customers across the region. This position combines team leadership, process optimisation, and direct customer interaction, with frequent travel to key markets such as Honduras and Panama.

Key responsibilities

• Build, coach, and appraise a multicultural after‑sales service team, including foreign employees.
• Improve professional competence and resolve internal communication challenges.
• Design, implement and continuously optimise service procedures for the Latin‑America region.
• Coordinate customer service requests, manage major complaints, and develop crisis response plans.
• Monitor key after‑sales KPIs and ensure service efficiency and quality.
• Liaise with local service partners and spare‑part suppliers to maintain stable collaborations.
• Align with headquarters departments, provide timely status updates, and secure necessary resources.

Required profile

• Fluent working‑level English and Spanish; basic Chinese is a plus.
• Minimum 3 years of after‑sales service experience, including overseas management.
• Hands‑on experience delivering on‑site projects and managing teams.
• Willingness for long‑term assignments or frequent travel to Honduras, Panama and other Latin‑American locations.

Required skills