Reservation Services Representative

About the role

We are looking for a friendly and organized Reservation Services Representative to assist clients with reservation inquiries, options, confirmations, and ongoing service needs. This remote role requires strong communication, attention to detail, and a professional client experience.

Key responsibilities

• Respond to client inquiries and reservation requests
• Gather information regarding client needs and preferences
• Research available options and services
• Assist with reservations and confirmations
• Provide accurate information and timely updates
• Review reservation details and documentation
• Assist with changes and special requests
• Maintain accurate client records
• Follow up on outstanding requests
• Communicate with service providers when needed
• Maintain professional customer service standards

Required profile

• Strong communication and interpersonal skills
• Customer‑focused attitude
• Excellent organization and attention to detail
• Comfortable using computers and online platforms
• Ability to research and organize information
• Strong follow‑up skills
• Reliable and professional demeanor
• Previous customer service, reservations, hospitality, or related experience is helpful but not required

What we offer

• 100% remote environment
• Onboarding and training provided
• Ongoing professional development
• Continuing education opportunities
• Access to professional resources and systems
• Supportive team environment