Operations & Maintenance (O&M) Specialist

About the role

We are seeking an Operations & Maintenance (O&M) Specialist to drive intelligent O&M solutions across Latin America. The role involves analysing market needs, designing tailored solutions, and leading project delivery while engaging with senior customer executives.

Key responsibilities

• Analyse the intelligent O&M market, identify customer pain points, conduct network scanning and build foundational information.
• Match customer needs with appropriate solutions, organise solution design, customisation and adaptation.
• Align activities with industry development strategies and support pre‑sales expansion.
• Deliver solution presentations, summit exchanges and customer engagement events.
• Support customers’ digital transformation initiatives and provide strategic solution guidance.
• Manage intelligent O&M project delivery, coordinating cross‑functional teams to ensure successful execution.
• Communicate with CXO‑level customers, understand key KPIs and translate business requirements into actionable solutions.

Required profile

• Minimum 5 years of experience in telecommunications, intelligent O&M, managed services or a related field.
• Proven experience in formulating O&M management solutions, NOC/FLM delivery assurance, O&M process construction and organisational management.
• Strong understanding of carrier networks, including mobile 4G/5G and fixed FTTx services.
• Fluent in Spanish and English, both written and verbal.
• Willingness to travel extensively across Latin America (up to six months per year).
• Experience communicating with senior executives (CXO level) is preferred.

Required skills

• 4G/5G network knowledge
• FTTx technology
• NOC and FLM delivery assurance
• Solution design and customisation
• Advanced PowerPoint presentation skills