Key Account Manager (KAM) – Panama

About the role

Industrias Panamá Boston is seeking a dynamic Key Account Manager (KAM) to lead strategic sales initiatives and nurture long‑term relationships with its most important clients in Panama. The role focuses on driving business growth, increasing profitability, and strengthening partnerships with key accounts.

Key responsibilities

• Manage and develop assigned key accounts, ensuring strong, lasting commercial relationships.
• Identify new business opportunities and growth prospects within existing accounts.
• Design and execute commercial strategies to boost sales and market share.
• Negotiate pricing, commercial terms, promotions, and agreements with strategic customers.
• Monitor sales targets, margins, and profitability, providing regular performance reports.
• Analyze market trends, customer behavior, and competitor activities.
• Coordinate with Sales, Marketing, Logistics, Finance, and Customer Service teams to guarantee seamless service delivery.
• Track orders, deliveries, claims, and any issues that could affect the client relationship.
• Prepare management reports, sales forecasts, and action plans to retain and expand client business.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Sales, Industrial Engineering, or a related field.
• Proven experience managing key accounts, B2B sales, or commercial development.
• Strong negotiation skills with strategic customers.
• Experience handling commercial indicators, budgets, and profitability analysis.

Required skills

• Proficiency in Microsoft Office.
• Experience with CRM systems.
• Intermediate to advanced Excel skills.