Front Desk Agent

About the role

The Santa Maria Hotel in Panama City is looking for an enthusiastic Front Desk Agent to be the first point of contact for our distinguished guests. You will work in a dynamic, collaborative environment, delivering warm welcomes and exceptional service from check‑in to check‑out.

Key responsibilities

• Perform efficient check‑ins and check‑outs, ensuring accuracy and speed.
• Manage reservations and update the property management system.
• Answer guest inquiries courteously and provide accurate information.
• Address guest requests and resolve issues promptly.
• Maintain high standards of hospitality and attention to detail.

Required profile

• Previous experience in a similar hotel front‑desk or reception role.
• Excellent verbal and written communication skills.
• Advanced proficiency in English.
• Organized, proactive, and detail‑oriented.
• Availability to work rotating shifts.

Required skills

• Opera (hotel property management system)

What we offer

• Meals in the employee cafeteria.
• Scheduled transportation.
• Uniform and laundry service.
• Discounts and benefits at group hotels.
• Continuous training and development opportunities.