Executive Housekeeper (Cruise Ship)

About the role

The Executive Housekeeper is a senior member of the shipboard management team, responsible for overseeing all housekeeping operations on board. Reporting to the Hotel Director, this role ensures that guest areas, crew spaces, and laundry facilities meet the brand’s high standards of cleanliness and presentation.

Key responsibilities

• Maintain cleanliness, maintenance, and presentation standards across guest staterooms, balconies, corridors, officer cabins, laundry, lockers, and storage areas.
• Lead, motivate, and coach a diverse housekeeping team, handling guest feedback and service requests efficiently.
• Develop and deliver classroom‑style and on‑the‑job training for team members, supporting succession planning.
• Coordinate the Housekeeping division schedule with shoreside support and monitor staffing needs.
• Oversee laundry operations, ensuring the Laundry Master has the tools, training, and resources needed.
• Manage yearly budgets for housekeeping and laundry, tracking consumables, replaceable items, and revenue streams such as laundry services and floral carts.
• Drive performance against guest satisfaction scores, quality reviews, employee satisfaction, health inspections, and operational audits.
• Stay informed about ship events and special functions to provide accurate information to guests and staff.
• Ensure cleaning equipment and supplies are maintained and that staff are trained in proper usage.
• Facilitate departmental meetings, handover notes, and communication to avoid miscommunication.

Required profile

• Professional and courteous demeanor at all times.
• Strong leadership and coaching abilities.
• Excellent organizational and scheduling skills.
• Ability to manage budgets and financial performance.
• Proactive approach to quality and guest satisfaction.
• Comprehensive knowledge of housekeeping and laundry practices.

Required skills