Director of Operations – Panama

About the role

As the Director of Operations for A‑LIGN’s Panama office, you will lead the local team, align operations with the US headquarters, and drive strategic initiatives that support growth and client satisfaction across the region.

Key responsibilities

• Provide senior leadership for the Panama office, ensuring alignment with global strategy and local operational goals.
• Design, optimize, and oversee workflow processes that coordinate US‑based and Panama‑based teams.
• Develop and enforce policies and procedures for service delivery, administration, and compliance.
• Partner with Practice Leads, Associate Managers, and cross‑functional teams to manage resourcing, deadlines, and client expectations.
• Represent A‑LIGN at career fairs, conferences, and networking events to build brand awareness.
• Manage office budget, vendor contracts, and price negotiations.
• Support hiring, onboarding, and performance coaching for Panama staff.
• Monitor key metrics, report on project status, and implement improvements as needed.

Required profile

• Bachelor’s degree in Business Administration or a related field.
• 8‑10 years of experience coordinating international operations, preferably within Panama.
• Background in IT security and compliance management is preferred.
• Strong project‑management knowledge and experience with reporting on large‑scale initiatives.
• Excellent communication skills and ability to thrive in a fast‑paced environment.

Required skills

• Project management tools and methodologies.
• Monitoring and reporting on key operational metrics.