Customer Service Representative (Entry Level)

About the role

Prodapt is looking for an enthusiastic, customer‑focused individual to join the team as an Entry‑Level Customer Service Representative. The role offers the chance to start a career in a global environment, providing support to customers in English and developing professional skills through on‑the‑job training.

Key responsibilities

• Assist customers with general inquiries, requests and basic issues, delivering clear and friendly support in English.
• Create, update and manage support tickets or cases, documenting interactions and following response‑time guidelines.
• Escalate complex issues to the appropriate team while ensuring a consistent and positive experience for the customer.
• Collaborate with team members and other support groups, sharing information to resolve requests efficiently.
• Meet established productivity and quality targets, and continuously improve through feedback and coaching.

Required profile

• 0–1 year of experience in a customer‑facing environment such as call centre, retail, hospitality or similar.
• Advanced proficiency in spoken and written English.
• Full availability to work the assigned schedule without restrictions.
• Strong communication, active listening and a patient, service‑oriented attitude.
• Basic computer literacy and the ability to learn new systems quickly.