Customer Operations Manager – SMB (Americas)

About the role

Deel is looking for a Customer Operations Manager to own the relationship with our SMB clients across the Americas. You will act as the primary point of contact, guiding customers on operational and product matters while driving long‑term revenue growth.

Key responsibilities

• Build and maintain genuine, durable relationships with SMB customers.
• Identify and convert relationship opportunities into revenue‑generating initiatives.
• Serve as a trusted advisor, providing strategic guidance on product usage and operational challenges.
• Champion new Deel products and capabilities internally to expand each client’s footprint.
• Collaborate with cross‑functional teams to ensure customer success and satisfaction.

Required profile

• Passionate business builder who thrives on solving complex, ambiguous problems.
• Hands‑on mindset; willing to roll up sleeves to deliver projects.
• Generalist with strong analytical instincts, comfortable diving into data for insights.
• Excellent communication skills, both internal and external.

Required skills

What we offer

• Opportunity to work at a fast‑growing SaaS company shaping the future of global work.
• Access to AI‑powered tools and a fully owned payroll infrastructure.
• Dynamic, multicultural environment with continuous learning and innovation.