Customer Adoption & Enablement Lead

About the role

Attom Lab builds and operates technology ventures that put production-grade AI into complex, regulated workflows in construction, telecommunications and other industries. The Customer Adoption & Enablement Lead is the first hire into this function, working with live pilot clients and defining the methodology the function will use. The role is on-site in Panama City, full-time, and open only to candidates living in Panama with the right to work there.

Key responsibilities

• Diagnose user readiness and organizational resistance before implementation, then design and deliver role-specific training that fits real workflows.
• Lead HyperCare, the high-touch, time-boxed support period after go-live, so clients get full value from the tools.
• Train client-side champions and hand the enablement methodology to the client's own training or HR function.
• Act as first point of contact for client users, resolving what can be fixed directly and routing the rest to the named internal owner.
• Monitor usage depth, time-to-value and adoption decay, and intervene before adoption declines.
• Turn adoption data into arguments that work with client executives and internal account leadership.
• Close each engagement with reusable curriculum, training guides and implementation playbooks.

Required profile

• 6+ years in client-facing implementation, adoption, enablement or technical consulting, with at least 4 years owning adoption outcomes after delivery.
• At least three end-to-end adoption or training engagements on software used in daily operations, with a curriculum or playbook you can show.
• Direct ownership of client relationships, including delivering difficult messages without a manager backing you up.
• Experience in a regulated or field-operations industry such as construction, telecommunications, utilities or logistics.
• English at native level or C1 or above, able to run training and executive briefings in English.

Required skills

• Ability to build an executive-ready adoption case from usage data and trace metrics to their source.
• Working knowledge of SDLC and Agile basics; comfort with AI-enabled tools; no engineering background required.
• Nice to have: prior experience as a first hire in a function, frontline operational experience, technical depth beyond basic software literacy, and professional enablement or customer success certifications.

What we offer

• Instrumentation: product and engineering maintain reporting on usage, session depth and defects.
• An escalation path with named internal owners and defined response expectations.
• A resourced ramp to reach super-user status before client-facing work, with weekly checkpoints.
• Performance reviews focused on retention and client value, read against product quality, sales fit and market conditions.