Communications Operator

About the role

As a Communications Operator at Hilton, you will be the first voice guests hear when they call the hotel. Your upbeat attitude and professional phone etiquette will help create memorable experiences and ensure smooth information flow throughout the property.

Key responsibilities

• Answer guest telephone calls promptly, providing friendly and accurate information about hotel services, amenities, and reservations.
• Maintain up‑to‑date knowledge of hotel operations to address inquiries and resolve issues efficiently.
• Support emergency situations by relaying precise details to the appropriate internal teams.
• Utilise the hotel’s PBX system and related computer applications to manage call routing, messages, and reporting.

Required profile

• Passion for delivering hospitality warmth and creating positive guest experiences.
• Integrity and a commitment to doing the right thing in every interaction.
• Team‑oriented mindset with the ability to collaborate across departments.
• Strong sense of ownership and accountability for the quality of service.
• Ability to act quickly and maintain composure under pressure.

Required skills

• Proficiency with PBX telephone systems.
• Comfort using standard computer applications for call handling and data entry.

What we offer

• Access to Hilton’s travel program with deeply discounted hotel rates.
• Paid parental leave and other wellbeing benefits.
• Opportunities for career development within a global hospitality brand.