Booking & Equipment Officer

About the role

The Booking & Equipment Officer will join the Shipping Operations team in Panama City, supporting the end‑to‑end execution of bookings and equipment releases. This role ensures that bookings approved by the regional office are accurately entered into local systems, coordinates container movements, and provides operational support to customers and internal teams.

Key responsibilities

• Receive and validate booking requests, ensuring all required documentation is complete.
• Process approved bookings in the local operating system and issue booking confirmations to customers.
• Register bookings on the terminal platform, update operational data, and submit Verified Gross Mass (VGM) when available.
• Issue empty container release orders, manage seal collection authorizations, and coordinate container positioning and returns.
• Handle reefer container plug‑in/unplug operations and monitor reefer equipment availability.
• Provide operational follow‑up to customers, respond to inquiries, and coordinate with documentation, terminals, depots, trucking companies, and the regional office.
• Escalate any operational issues that could impact shipments.

Required profile

• Bachelor’s degree (field not specified).
• Relevant experience in shipping operations, container booking, or logistics.
• Strong attention to detail and ability to work with multiple internal and external stakeholders.

Required skills