Billing Specialist

About the role

The Billing Specialist provides world‑class customer service for invoice‑related inquiries, proof of deliveries, and web‑billing requests. You will ensure customers receive the documentation they need to make timely payments while supporting internal teams to resolve billing issues.

Key responsibilities

• Answer incoming customer service calls, maintaining a 95% service level and low abandon rate.
• Invoice customers through various web portals and follow up on any exceptions.
• Communicate with customers and business partners via phone or email.
• Collaborate with Accounts Receivable, Credit Portfolio Managers, branches, and sales teams to resolve payment obstacles.
• Identify and resolve past‑due situations, lost invoices, and system incompatibilities.
• Complete W‑9 forms within one day of receipt.
• Achieve a four‑day proof‑of‑delivery turnaround and a two‑day invoice copy turnaround.
• Maintain spreadsheets and documents using Excel and Word.
• Perform other duties as assigned.

Required profile

• High school diploma or equivalent.
• Effective verbal and written communication in English.
• Strong analytical, multitasking, and organizational abilities.
• Professional telephone etiquette and proper grammar.
• Ability to work under stressful situations with professionalism.
• Knowledge of Microsoft and SAP applications.
• Agility, teamwork mindset, and willingness to learn.

Required skills

• Microsoft Excel
• Microsoft Word
• SAP