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7 anos de experiencia

Competencias

Customer Service Sales Front Office Administration Reception Booking Microsoft Office QuickBooks Multitasking Problem Solving Teamwork Teaching Security Receptionist

Experiencia

Sales Representative

FLOW EC

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Responsible for generating new business opportunities and managing existing client relationships. Utilises CRM tools to track leads, prepare proposals and close sales. Coordinates with marketing and operations teams to ensure seamless service delivery. Provides after‑sales support and resolves client issues promptly. Contributes to monthly sales targets and reports performance metrics to management.

Front Office Secretary

Autobev Systems

2023-11 - 2025-09

Managed daily front‑office operations, including greeting visitors, handling phone calls and scheduling appointments. Maintained accurate records using Microsoft Office and QuickBooks for invoicing and expense tracking. Assisted sales team with client correspondence and document preparation. Implemented a streamlined filing system that reduced retrieval time by 30 %. Supported a team of 10 staff members in a fast‑paced environment.

Sales Representative / Receptionist

Central Mix Concrete / Windward Roads BV

2023-06 - 2023-08

Acted as the first point of contact for customers, handling inquiries, quotations and order processing. Conducted sales calls and on‑site visits to secure contracts for concrete supply projects. Utilised Microsoft Excel to prepare cost estimates and track inventory levels. Coordinated with logistics to ensure timely delivery of materials. Achieved a 15 % increase in sales volume during the three‑month tenure.

Customer Service Agent / Booking Agent

GB Anguilla Ferry’s

2023-03 - 2023-06

Provided front‑line support to passengers, handling ticket bookings, cancellations and travel inquiries. Managed the reservation system, ensuring accurate seat allocation and timely communication of schedule changes. Resolved complaints and escalated issues to management when necessary. Trained new staff on customer service protocols and booking software. Maintained a customer satisfaction rating above 90 %.

Teacher

Ideal Playschool

2021-08 - 2022-07

Designed and delivered curriculum for early‑childhood education, focusing on literacy, numeracy and social skills. Prepared lesson plans, classroom materials and assessments using Microsoft Office tools. Managed classroom behaviour and fostered a supportive learning environment. Communicated regularly with parents regarding student progress. Organized extracurricular activities that enhanced student engagement.

Customer Service and Security Agent

Arrindell Aviation by Signature Flight Support

2018-12 - 2021-08

Handled passenger check‑in, baggage assistance and flight‑information queries at a busy regional airport. Conducted security screenings and ensured compliance with aviation safety regulations. Utilised QuickBooks for processing payments and reconciling daily cash flow. Collaborated with airline staff to resolve operational issues and improve turnaround times. Recognised for maintaining a zero‑incident safety record over the tenure.

Salesperson & Customer Service Agent

Carousel St. Maarten – SAGA Entertainment

2018-02 - 2018-07

Promoted entertainment packages and managed ticket sales for local events. Provided courteous service to guests, addressing inquiries and resolving issues on‑site. Processed transactions using point‑of‑sale systems and maintained accurate sales logs. Assisted in inventory management and restocking of promotional materials. Contributed to a 20 % increase in ticket sales during the summer season.

Formacion

St. Maarten Academy (F.A.V.E)

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