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8 anos de experiencia

Competencias

Customer Service Cash Handling Inventory Management Time Management Problem Solving Interpersonal Skills Active Listening Team Collaboration Upselling Operational Coordination

Experiencia

Cashier & Service Crew

GSA Walls, Jazeera Lounge at Kuwait International Airport

2024-03 - 2026-07

Provided exceptional customer service by handling inquiries and resolving issues promptly. Consistently met and exceeded sales targets through upselling daily specials. Coordinated daily operations to ensure smooth workflow and increased customer satisfaction. Utilised POS systems and cash handling procedures while maintaining a clean service area.

Cashier & Service Crew

Dunkin Donuts

2022-03 - 2024-04

Maintained a clean and organized work environment to ensure efficient service delivery. Monitored inventory levels, preventing stock shortages and coordinating timely replenishments with suppliers. Handled cash transactions accurately and supported team members during peak periods. Delivered friendly service that contributed to repeat business.

Ad Moderation Executive

Ikman.Lk

2020-03 - 2022-03

Reviewed and moderated user‑generated advertisements to ensure compliance with platform policies. Collaborated with cross‑functional teams to resolve content disputes and improve moderation guidelines. Utilised content management tools and maintained high accuracy rates. Contributed to a safer online marketplace for users.

Store Assistant

Ikman.Lk

2018-09 - 2020-02

Assisted customers with product inquiries and facilitated smooth checkout processes. Managed stock shelves, performed regular inventory counts, and reported discrepancies. Supported promotional activities and helped increase store footfall. Utilised basic computer skills for order entry and record keeping.

Store Assistant

Union Assurance Plc

2018-04 - 2018-08

Provided front‑desk assistance to clients, handling inquiries and processing transactions. Maintained orderly store displays and ensured product availability. Assisted in daily cash reconciliation and prepared sales reports. Developed strong interpersonal skills through direct customer interaction.

Customer Consultant

Shakthi Pawning Centre

2016-02 - 2018-03

Advised customers on pawn loan options and evaluated collateral items. Managed documentation and ensured compliance with regulatory standards. Coordinated with the finance team to process loans efficiently. Built trust with clients, leading to repeat business and referrals.

Formacion

Certificate in Computer Operator (ISS Campus Colombo, 2013); G.C.E. Advanced Level and Ordinary Level examinations at Bambalapitiya Hindu College.

Idiomas

Tamil

intermediate

Sinhala

intermediate

English

intermediate

Arabic

intermediate

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Ultima actualizacion: hace 4 horas