Salesforce Project Manager / Tech Lead

Freelancer - L’Occitane Group

2023-03 - 2023-04

Technical Project Manager responsible for risk mitigation, coordinating editors and users on corrective and evolutionary maintenance topics. Led technical integration reviews and architecture meetings, simplifying processes and ensuring functional control of the solution in close collaboration with integrators. Managed release management strategy, integration with ESB and back‑office systems, and acted as solution administrator. Directed change management activities including training, documentation and workshops for a multi‑disciplinary team.

Salesforce Project Manager

Markethings.io

2023-06 - 2023-12

Led and coordinated the development team throughout the MVP lifecycle, authoring key deliverables such as project charter, business case, change requests, steering committee reports and functional specifications. Managed change management initiatives to support user adoption and operational readiness. Supervised a team of business analysts and developers, ensuring alignment with Salesforce Lightning Experience (Sales Cloud) and delivering a robust CRM solution.

Salesforce Project Manager

Freelancer - Vidéor Software

2025-03 - 2025-07

Defined project scope (V‑model), overseeing quality, planning, deliverables and communication. Steered steering committee meetings and reported directly to the CEO. Acted as team leader, coordinating business analysts and developers to ensure timely delivery of Salesforce solutions.

Salesforce Service Cloud Consultant

2019-01 -

Provided consultancy on Salesforce Service Cloud implementation, configuring service processes, integrating with existing systems and delivering training to end‑users. Assisted clients in optimizing customer support workflows and improving service metrics.

Salesforce Administrator

2016-01 -

Managed Salesforce administration tasks including user management, data loading, security settings and routine maintenance. Supported functional teams with configuration, reporting and troubleshooting to ensure platform stability.