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Competencias
Experiencia
HR Services Supervisor
Estee Lauder Companies (OneSource)
2024-04 - 2026-06
Managed a team of 16 HR Service Representatives and one Team Lead across the U.S., Canada, and six LATAM countries, providing coaching, 1:1s and performance feedback; two direct reports were promoted to Senior HSR within a year. Partnered with Talent Acquisition, IT, Payroll and HRBPs to ensure documentation, background checks and new‑hire readiness. Coordinated payroll cut‑offs and transaction readiness, resolving missing approvals before close and supporting ADP workflows. Designed Power Automate workflows and standardized new‑hire forms, reducing manual follow‑up and improving data completeness. Covered SOX audit requests during a manager’s maternity leave, maintaining compliance continuity.
QA Analyst
Estee Lauder Companies (OneSource)
2021-12 - 2024-04
Audited Oracle HR Connect onboarding, rehire and job‑change transactions for six LATAM countries, preventing errors from reaching payroll. Coordinated with Talent Acquisition, HR Services, HRBPs, screening partners, Payroll and IT to integrate DECIEM onboarding into OneSource. Built and analyzed Power BI, Tableau, Excel and Salesforce reports to monitor service levels, accuracy and compliance risk. Led monthly review meetings with HR stakeholders across six countries, translating trends and KPIs into concise business updates.
Junior QA Analyst
Estee Lauder Companies (OneSource)
2018-10 - 2021-12
Validated data, approvals and supporting documents for onboarding, job‑change and termination requests across LATAM and Mexico. Produced scheduled and ad‑hoc Excel reports using pivot tables, VLOOKUP and reconciliation techniques. Supported regional audit team by ensuring compliance with internal controls and audit standards.
Learning Specialist
Sitel Panama
2016-01 - 2018-12
Facilitated onboarding, training and coaching for new hires in a high‑volume service environment. Designed learner assessments and delivered bilingual training sessions to improve performance and customer satisfaction.
Customer Service Agent
Sitel Panama
2014-01 - 2016-12
Provided bilingual support to U.S. and Canadian customers, handling inquiries, documenting issues and resolving concerns efficiently.
Idiomas
Español
fluent
English
fluent
Ultima actualizacion: hace 2 días