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3 anos de experiencia

Competencias

Quality control Customer service Staff planning Administrative support Data recording & traceability High‑volume output Calendar & agenda management Communication (phone & email) Multilingual coordination Time management Documentation workflow Process inspection Workforce administration Problem solving Adaptability to new sectors

Experiencia

Quality Control

Zenith Graphics

2026-02 - 2026-07

Processed 450–500 pieces per day, consistently exceeding the output of permanent colleagues. Inspected finished products against quality standards and removed defective items before packaging. Recorded production and stock quantities, tracking serial numbers to ensure full traceability. Utilised inspection checklists and data entry tools to maintain accurate quality logs.

French Language Course (Public)

Belgium

2025-01 - 2025-06

Completed a publicly funded French course, achieving A1 level proficiency. Engaged in classroom activities focused on basic grammar, vocabulary and oral communication. Applied new language skills to improve interaction with French‑speaking colleagues.

Planning & Administration

Poetsbureau — Belgium

2024-07 - 2024-12

Planned and coordinated daily work schedules for cleaning staff, ensuring optimal coverage and efficiency. Managed workforce administration, maintaining accurate hours and personnel records. Utilised scheduling software and Excel to track attendance and generate reports for management.

Customer Service

Sport Lisboa e Benfica — Lisbon, Portugal

2023-12 - 2024-05

Handled approximately 30 customer contacts per day with a 95–100% resolution rate. Followed up on overdue member subscriptions, contacting clients to keep accounts up to date. Resolved inquiries and complaints via phone and email while maintaining high satisfaction scores. Used CRM tools to log interactions and track issue resolution.

Executive Assistant

Megmar Holdings — Luanda

2022-10 - 2023-11

Provided direct administrative and personal support to the company director, managing calendar, correspondence and daily priorities. Coordinated communication with clients and suppliers, streamlining documentation workflows. Prepared reports and presentations, ensuring timely delivery of critical information.

Formacion

High School Diploma

Idiomas

Portuguese

native

English

fluent

French

intermediate

Dutch