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Competencias
Experiencia
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to inform strategic decisions. Managed billing processes including cancellations, refunds and payment transactions while ensuring policy compliance. Executed proactive upselling and retention strategies, improving customer loyalty and revenue. Collaborated cross‑functionally with multiple departments to meet business goals and maintained a positive, brand‑aligned customer experience.
Idiomas
Danish
native
English
fluent
Somali
fluent
Ultima actualizacion: hace 2 semanas