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Competencias
Experiencia
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and data analysis to drive strategic decisions. Managed billing processes including subscription cancellations, refunds and payment processing. Executed proactive upselling and customer retention strategies, improving loyalty rates. Collaborated cross‑functionally with multiple departments to meet business goals while ensuring policy compliance and high‑quality customer experiences.
Idiomas
Danish
native
English
fluent
Somali
intermediate
Ultima actualizacion: hace 2 semanas