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9 anos de experiencia

Competencias

Human Resource Management Recruitment and Selection Training and Development UAE Labor Law Payroll and Benefits Business Planning Employee Engagement Leadership Communication Decision Making Zoho System Microsoft Office Customer Service Project Coordination HR Process Outsourcing

Experiencia

HR Generalist & Accounts

PIXELS ADVERTISEMENT L.L.C

2025-07 - 2026-12

Managed performance management processes and administered payroll for a multi‑national advertising firm. Handled financial reporting, benefits administration, and ensured compliance with UAE labor regulations. Coordinated cross‑functional HR projects and supported the HR manager in policy development.

HR Manager

AQGCONNECT HUMAN RESOURCE CONSULTANCIES EST

2024-09 - 2025-12

Led Recruitment Process Outsourcing (RPO) initiatives for client organisations, overseeing end‑to‑end talent acquisition. Designed and delivered training & development programs, and facilitated employee‑employer relationship management. Provided labour law assistance and strategic HR planning for UAE‑based clients.

HR Generalist

AQGCONNECT HUMAN RESOURCE CONSULTANCIES EST

2022-08 - 2023-12

Supported the HR manager with daily administrative tasks, recruitment coordination, and employee onboarding. Conducted training sessions on HR policies and assisted in performance appraisal processes.

HR Assistant

AQGCONNECT HUMAN RESOURCE CONSULTANCIES EST

2021-08 - 2022-12

Assisted the CEO with scheduling, meeting organization, and HR documentation. Managed employee records, facilitated internal communications, and contributed to the implementation of disciplinary strategies.

Customer Service Representative

Sitel, Convergys, Synergy, Iuvo Solution

2014-01 - 2021-04

Handled customer complaints, fulfilled service requests, and processed financial transactions. Provided phone support, resolved client issues, and maintained high satisfaction scores using Zoho and Microsoft Office tools.

English Second Language (ESL) Teacher / Private Tutor

Oxphone (Private Employer)

2018-01 -

Improved students' reading, writing, speaking, and comprehension skills through tailored lesson plans. Conducted assessments and provided feedback to enhance language proficiency.

Front Desk Officer

Drive‑Inn Hotel

2011-01 - 2013-12

Managed online, phone, and in‑person room reservations. Checked guests in, handled payments, and addressed guest issues promptly, ensuring a positive hospitality experience.

Idiomas

English

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