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16 anos de experiencia

Competencias

C+ programming Cisco networking Data collection Data entry Business information systems ICT systems development Sales & marketing Inventory management Microsoft Word Microsoft Excel Microsoft PowerPoint SPSS ODK KoBoCollect Leadership

Experiencia

Field Maintenance Officer, Program Implementation

Evidence Action (Safe Water Now program)

2022-05 -

Led chlorine dispenser and inline chlorine activities in target communities, coordinating with local government and stakeholders. Conducted surveys to identify suitable water points, supervised installations, and trained community volunteers as liaisons. Prepared weekly work plans, reported field activities, and ensured compliance with program guidelines to prevent water‑borne diseases.

National Sales Administrator

Omni Africa Limited, Malawi Branch

2021-03 - 2022-05

Managed national sales operations, processed orders and coordinated with distribution channels. Implemented sales reporting tools, supported the sales team with data analysis, and ensured timely fulfillment of customer orders across Malawi.

Retail Shop Manager / Airtel Money Field Supervisor

Airtel Malawi Limited

2013-01 - 2021-02

Oversaw retail shop performance and Airtel Money field operations, supervising staff and ensuring service quality. Handled customer service recovery, fraud detection and reconciliation, and led social media engagement initiatives. Trained and mentored team members, achieving sales targets and improving customer satisfaction.

Data Officer

Elizabeth Glaser Pediatric AIDS Foundation

2012-01 - 2013-12

Collected and entered health data, performed data quality checks, and generated reports for program monitoring. Utilised tools such as SPSS and ODK to support research and outreach activities.

Various Roles (Customer Service Recovery Supervisor, Fraud & Reconciliation Officer, Social Media Officer)

Airtel Malawi Limited

2009-01 - 2012-12

Handled customer complaints, performed fraud investigations, reconciled financial records, and managed social media communications. Contributed to process improvements and maintained high service standards.

Formacion

Diploma in Information Systems Analysis and Design; Certificate in Information Technology; Certificate in Project Management and Monitoring & Evaluation; pursuing Diploma in Cisco Networking and Computer Technology

Idiomas

English

fluent

Chichewa