Desbloquea este perfil
Regístrate gratis como reclutador para ver el CV completo, los datos de contacto y contactar al candidato.
Competencias
Experiencia
Customer Service Representative / Incident Lifecycle Coordinator
DXC Technology
2014-04 - 2026-07
Managed the full incident lifecycle for key clients such as Soletanche Freyssinet IT (UK) and Group CAT Global Service Desk, coordinating P1 and P2 incidents across a global service desk environment. Utilised ticket management tools, SLA monitoring and quality assurance processes to ensure timely resolution and client satisfaction. Acted as primary liaison between technical teams and customers, delivering clear communication and status updates. Contributed to the successful transition of Group CAT services to HCL, improving service continuity. Supported Accor Hotels reservations and Snapfish HP customers, applying hospitality and IT support skills.
Administrative Officer – Hewlett Packard
Access Teleservices
2011-01 - 2014-12
Provided administrative support for HP client accounts, handling documentation, data entry and internal coordination. Assisted in scheduling and tracking service requests, ensuring compliance with internal SLAs. Utilised Microsoft Office suite to prepare reports and maintain records. Supported the customer service team by resolving routine inquiries and escalating complex issues.
Customer Service Agent – Match.com
Access Teleservices
2011-01 - 2014-12
Delivered front‑line support to Match.com users, addressing account issues, technical problems and service inquiries. Managed tickets through the company's ticketing system, maintaining high response and resolution rates. Applied strong communication skills to ensure customer satisfaction and retention.
Formacion
General Certificate of Secondary Education (GCSE) – 1988
Idiomas
English
intermediate
Urdu
intermediate
Punjabi
intermediate
Hindi
intermediate
Mirpuri
intermediate
Arabic
intermediate
Ultima actualizacion: hace 2 meses