Senior Manager, Trade & E‑commerce Merchandising & Web Content

About the role

As a Senior Manager of Trade & E‑commerce Merchandising & Web Content, you will shape Pandora’s digital trading strategy across the e‑commerce platform in Panama. You will drive revenue growth, improve profitability, and enhance the customer experience by aligning commercial objectives with brand strategy.

Key responsibilities

• Define and execute the e‑commerce trading roadmap, including annual and quarterly commercial plans, promotional calendars, and trading initiatives.
• Lead cross‑functional teams—Marketing, Merchandising, CRM, Supply Chain, Technology, Finance, and Retail—to maximize commercial performance.
• Oversee web merchandising, site search, navigation, category optimization, and product discoverability.
• Monitor and improve key metrics such as conversion rate, average order value, customer retention, and lifetime value.
• Manage relationships with external agencies, technology partners, and third‑party vendors.
• Champion testing and innovation projects, including personalization and AI‑driven recommendation engines.
• Develop and coach a high‑performing e‑commerce team, handling performance management and succession planning.

Required profile

• Bachelor’s degree in Business Administration, Marketing, E‑commerce, Economics or a related field; MBA preferred.
• 8‑12+ years of progressive experience in e‑commerce, digital commerce, omnichannel retail or digital trading.
• Proven leadership experience with direct‑report management.
• Background in retail, fashion, luxury, consumer goods or FMCG.

Required skills