Order Management Specialist

About the role

Responsible for managing the end‑to‑end sales order process, ensuring accurate order execution, timely delivery, proactive issue resolution, and seamless coordination across stakeholders to maintain efficient order fulfillment and customer satisfaction.

Key responsibilities

• Coordinate and oversee manual and automated sales orders across multiple channels, including returns, ensuring end‑to‑end visibility and successful order fulfillment.
• Resolve non‑standard order flows and exceptions by identifying root causes and implementing timely solutions to improve operational efficiency and customer service.
• Monitor order activity, receipts, and status updates while providing accurate and transparent information to stakeholders.
• Manage the full administrative lifecycle of sales orders, from intake through recognition, ensuring accurate processing and record integrity.
• Collaborate proactively with cross‑functional teams to resolve issues, process returns, credits, debits, and free‑of‑charge transactions, preventing escalations.

Required profile

• High School Diploma, Vocational Education, or Bachelor’s degree in Business Administration, Supply Chain, Operations, or a related field.
• At least 2 years of experience in Order Management, Logistics, Process Improvement, Business Administration, or similar areas.
• Demonstrated problem‑solving, troubleshooting, business acumen, and data analysis skills.
• Ability to work overtime and/or during Panamanian holidays as needed.
• Effective communication in English.